Privacy Policy 🛡️

• • Contact and booking details (name, email, phone, stay dates, guests) — to manage reservations, support, and confirmations.
• • Payment details (handled by our payment processor; we don't store full card numbers) — to take deposits and payments.
• • Government ID/age verification (when required by building rules or law) — safety & fraud prevention.
• • Communications (emails, forms, texts/WhatsApp) — support history and service quality.
• • Stay logistics (arrival time, vehicle info, lock codes) — check-in/out, parking.
• • Device and usage data (cookie ID, pages viewed, IP, approximate location) — site security, analytics, and improvements.
• • Optional preferences (accessibility needs, pillow type, early/late check-in) — to personalize your stay.

• • Provide and manage reservations, payments, invoices, taxes, and receipts.
• • Verify identity and protect against fraud/abuse.
• • Operate in-stay support (e.g., sending access codes and guides).
• • Improve site performance and content (analytics).
• • Marketing with consent/legitimate interest (news, local guides, direct-booking offers). You can unsubscribe anytime.

We share only what's necessary with:

• • Payment processors (e.g., Stripe) and banks.
• • Messaging/CRM and email services.
• • Cleaning/maintenance partners (first name, check-in/out, unit) on a need-to-know basis.
• • Platform partners/OTAs when you booked there.
• • Public authorities or building management if required by law or to protect safety.

We don't sell your personal information. We may "share" limited data for cross-context advertising (e.g., ad pixels) unless you opt out (see "Your choices").

• • Smart locks: unique codes per stay; codes expire after checkout.
• • Cameras: none inside homes. Exterior/common-area cameras may be present for safety and building security (details in your unit guide).
• • Noise: no audio recording; if a decibel sensor is used, it measures volume only to protect quiet hours.

• • Essential cookies (security, session, consent).
• • Analytics (e.g., GA4) to understand site usage.
• • Advertising/retargeting (e.g., Meta/Google) to promote direct bookings.

Manage preferences via the cookie banner or browser settings. Opting out may affect features.

• • Reservation/tax records: 7 years (legal).
• • Access logs & lock code metadata: up to 90 days (security).
• • Support messages: up to 24 months (service quality).
• • ID verification (if collected): deleted within 30 days after checkout unless needed for fraud/disputes.

We delete/anonymize earlier when no longer needed.

Submit requests: privacy@staydelrey.com or use the form on our Support page. We'll verify your identity before acting on a request. You may designate an authorized agent (CA).