Personal Information: When you make a reservation or create an account, we collect your name, email address, phone number, and payment information.

Property Usage: During your stay, we may collect information about property access and amenity usage to ensure security and improve services.

Communication: We keep records of your communications with our support team to provide better assistance.

• Booking Management: Process reservations, manage check-in/check-out, and provide customer support

• Service Enhancement: Improve our properties and services based on guest feedback and usage patterns

• Safety & Security: Ensure the safety of our guests and protect our properties

• Communication: Send booking confirmations, important updates, and optional marketing communications

We implement industry-standard security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest

• Access Controls: Limited access to personal information on a need-to-know basis

• Regular Audits: Ongoing security assessments and compliance monitoring

• Secure Payments: Payment processing through PCI-compliant systems

We do not sell or rent your personal information. We may share information only in these situations:

• Service Providers: Trusted partners who help us operate our business (payment processors, cleaning services)

• Legal Requirements: When required by law or to protect our rights and safety

• Business Transfers: In the event of a merger or sale, with appropriate data protection measures

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your personal information (subject to legal requirements)

• Opt-out: Unsubscribe from marketing communications at any time

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security

• Analytics: Help us understand how visitors use our website to improve user experience

• Preferences: Remember your settings and preferences for future visits